退款政策

Last Updated: October 2026

At Artura Life (operated by Vodicy AI Tech LLC ), we are committed to delivering museum-grade architectural statements of uncompromising optical purity and physical permanence.

Because every artwork is bespoke and custom-crafted specifically for you the moment your order is confirmed, our policy is structured around our bespoke manufacturing model while providing 100% risk-free protection against transit damages and manufacturing defects.

1. Bespoke & Made-to-Order Products (Change of Mind Policy)

Every physical piece in our collection (including 4mm Cast Acrylic prints and Aluminum DIBOND® panels) is individually made-to-order.

No Returns for Change of Mind: Under consumer protection regulations for custom-made and bespoke goods, we do not accept returns, cancellations, or exchanges once production has commenced if you simply change your mind or mismeasure your space.
Order Cancellation Window: If you need to modify or cancel your order, you must contact us at support@arturalife.com within 2 hours of placing your order. After 2 hours, your piece enters our automated printing queue and cannot be cancelled or refunded.

2. 100% Free Replacement Guarantee (Damaged, Defective, or Incorrect Items)

Your investment is fully insured. In the rare event that your artwork arrives damaged during transit, exhibits a manufacturing defect, or if you receive the incorrect item, we will replace it 100% free of charge.

How to Request a Replacement:

1. Inspect your package immediately upon delivery.
2. Email support@arturalife.com within 72 hours (3 business days) of delivery.
3. Please provide:

- Your Order Number (e.g., #AL1001).
- Clear, high-resolution photographs of the damaged artwork (showing the specific defect or damage).
- Clear photographs of the exterior shipping carton and the shipping label.

4. Our gallery concierge team will review your claim within 24 hours. Upon verification, an expedited reprint order will be dispatched from our regional production hub with priority tracking. You do not need to ship the damaged item back to us.

3. Return Shipping & Restocking Fees

To ensure complete transparency in compliance with global consumer protection standards:

Restocking Fees: $0.00 USD (Artura Life charges absolutely no restocking fees).
Return Shipping Costs for Damaged/Defective Goods: If our team requests the return of a defective item for laboratory inspection, **Artura Life will cover 100% of the return shipping costs** by providing a prepaid return shipping label. Customers are never charged for return shipping on defective or damaged goods.

4. Refunds & Processing Time

If an authorized refund is approved by our concierge team (in circumstances where a replacement cannot be fulfilled):

Refunds are issued directly to your original payment method (Credit Card, Shop Pay, Apple Pay, Google Pay, or PayPal).
Once processed, your financial institution typically takes **3 to 7 business days** to post the refund to your statement.

5. Delivery Issues & Lost Shipments

All orders are shipped with end-to-end tracking and full transit insurance. If your tracking status shows as "Delivered" but you have not received your package, please check with household members and property concierges, then contact support@arturalife.com within 5 business days so we can initiate an official carrier investigation with FedEx, UPS, or DHL.